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EMPLOYEE TRAINING


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Are your Telecommunicators prepared to face the day to day challenges of being America'€™s €œFirst, First Responders€?

Your staff, especially your newer and less experienced members, need training to prepare them for that next big call. Can'€™t happen in your jurisdiction? Think again.

The Emergency Telecommunicator Certification Course is a joint effort between the International Academies of Emergency Dispatch (IAED) and our training facility. We are proud to offer First Contact 9-1-1 Instructors who have been certified to teach the ETC Course.

Courses are designed to train new employees who are unfamiliar with communication centers and their technology, legal guidelines, stress factors, and methods of communication. ETC certification is gained through the completion of the course and a passing score on a written examination.

Students who wish to be certified as professional Emergency Telecommunicators by the International Academies of Emergency Dispatch must:

* Must be able to read and write at a high school graduate or GED level

* Attend an Emergency Telecommunicator Course taught by an IAED-certified ETC Instructor

* Pass the ETC Certification Test with a score of 80% or better,

* Agree to abide by the IAED Code of Ethics Topics covered:

* Roles and Responsibilities and €”essential knowledge and skills

 * Technologies

* Interpersonal Communication—the communication cycle, listening, language problems

* Communication and call processing €”customer service, types of callers, high risk calls

 * Call classification

* Radio broadcast procedures

 * Legal aspects of emergency telecommunication risk management and liability

* Stress management €”pressures of the job and stress management techniques Students who successfully complete this program receive:

* Academy Diploma

* Official Certificate of Course Completion

* 2 year subscription to the International Journal of Emergency Dispatch

* Pocket membership card